Privacy Policy

Updated September 2026

Plain-language snapshot: We collect information you provide, information generated through your interactions, and limited technical and advertising information. We use it to operate our AI-powered information and referral service, measure our advertising, improve service quality, and connect you with participating providers when you ask. Privacy requests are honored subject to applicable legal exceptions.

Introduction

Consumer Information Network, LLC, a wholly-owned subsidiary of Symphony42 Corporation, is committed to respecting the privacy of all individuals who use our AI-powered information service. This Privacy Policy outlines how we collect, use, and protect your personal information. By clicking or tapping on our digital ads or links and engaging with our AI Agents via chat, phone, or video/avatar, you consent to the terms of this Privacy Policy.

1. Who We Are

Consumer Information Network, LLC (“CIN,” “we,” “us,” or “our”), a wholly-owned subsidiary of Symphony42 Corporation, operates an AI-powered information and referral service that you may access by text, voice phone call, or video/avatar session.

2. Scope and Consent

By calling, texting, emailing, chatting, clicking our ads, or otherwise engaging with any Consumer Information Network AI agent, you agree to the collection, use, and sharing of information as described in this Privacy Policy.

3. Information We Collect

  • Contact data such as your phone number or email address so we can respond to you.
  • Session content, such as text messages, call audio, and video transcripts, so our AI can generate accurate answers and we can monitor quality.
  • Technical and usage data, including device type, browser, IP address, timestamps, and whether you contacted us by text, voice, or video, used to secure and optimize our service.
  • Optional details you choose to share—e.g., state of residence or product interests—used only to personalize guidance or route you to relevant licensed professionals.

We do not ask for or intentionally collect Social Security numbers, full payment-card data, or protected health information.

Vertical-Specific Information

Depending on the Information Network you use, you may choose to provide category-specific information such as vehicle details, property details, insurance interests, final expense planning preferences, senior-care preferences, state of residence, timing, budget ranges, or other details relevant to your request. We use this information to provide AI-generated general information, improve routing, and, when you request it, help connect you with an independent participating provider or resource. We do not collect protected health information through AI Agent interactions.

4. How We Use Information

We use the information we collect to (a) deliver real-time answers, (b) improve our AI Agents, including their prompts and conversation flows, using de-identified transcripts, and (c) maintain quality, security, and other legal compliance. Voice and video/avatar sessions may be recorded for these purposes.

5. Transfers to Experts and Professionals

If you ask to be connected with a human expert, your Caller ID and relevant details are shared only with that specific business. All voice and video calls are recorded, with your consent, for quality and compliance.

6. Your Choices

You may request access to or deletion of your personal data, or opt out of the use of your de-identified transcripts for service improvement, by emailing privacy@consumerinformationnetwork.com or calling (410) 357-1232. You may also end any session at any time; if you do not wish to be recorded, inform the agent at the start of the conversation.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit and access controls. Interaction data is retained for as long as reasonably necessary for service delivery, quality assurance, compliance, security, dispute resolution, and service improvement, unless you request deletion and deletion is legally and operationally permitted.

8. Children’s Privacy

Consumer Information Network is intended for users 18 years or older. We do not knowingly collect information from children.

9. International Users

Our services are operated in the United States. By using Consumer Information Network, you consent to U.S. processing and storage of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date. Continued use of our services after an update means you accept the revised terms. This policy was updated last in September 2026.

11. Contact Us

Consumer Information Network, 2 Village Square, Suite 220, Baltimore, MD 21210, USA

Phone: (410) 357-1232

Email: privacy@consumerinformationnetwork.com

If you have any questions or concerns about this Privacy Policy or our data handling practices, we encourage you to contact us at info@consumerinformationnetwork.com